Five star
gUEST sERVICES
Providing guest services for short-stay rentals and everything in-between. Including a central bag drop service for guests’ convenience.
Cost effective
Short Stay Services
We’ll take care of key exchanges, welcoming your guests, bag storage services, cleaning and restocking your property.
A convenient and secure
key exchange
Our secure key safe and central location make this a perfect key exchange service for your guests.
- Front desk key collection and returns
- Safe and convenient
- Extended hours service
Welcoming your guests
checking in/out
Meeting your guests at the property and taking them through the various features of the property and local neighbourhood. A bag drop service is also an available option pre check-in and post check-out.
- Photo identification checked
- Guest welcome & property familiarisation
- Bag drop service
Preparing your property
cleaning & restocking
We’ll provide a high quality clean and linen change service. Quality check the functionality of your appliances and lighting. Restock essential items supplied for your guests.
- Hotel standard cleaning
- Restocking essential items
- Quality control check list
our happy
customers say
"We at MaisonNets have nothing but praise for Mark Day and Hey Felix's Guest services. The service they deliver to guests is exceptional, and he will always do whatever he can to make the guests' check-ins and stays as seamless as possible. We have complete confidence and trust in Hey Felix's Guest Services"
Mark Hodge
MaisonNets - CEO
"Mark at Hey Felix looks after our apartment in Potts Point. Living interstate I am delighted to have found a local service like this to manage all the things needed to maintain and present our apartment. Mark has been extremely attentive and reliable, and nothing is too much trouble for him.
I highly recommend this service.
"
Gillian Gallagher
Hey Felix Customer
"Mark at Hey Felix provides a wonderful service! I Airbnb my flat and he meets the guests, shows them around, arranges the cleaning when they leave, deals with questions during their stay and re-provisions for the next guests. I couldn't manage without him. I am truly happy with the service, and it's all done with efficiency and charm.
Donelle Wheeler
Hey Felix Customer
