A little bit


People live in Potts Point because of its convenience, diverse neighbourhood and the strong sense of community that looks out for each other. This is at the heart of who and what we do at Hey Felix.

“Trust is at the core of our values with everything else revolving around it. From the way we operate to the people we work with, customers can be assured our values are always front and centre in everything we do.”

Mark day

At felix

Our goal is to:

We deliver services to

Residents and buildings

We service residents in Potts Point either directly or via their apartment building connection to Felix’s Front Desk Services. We add value to residents’ lifestyles and all properties connected to Hey Felix.

What we do

Our services

That save you time and stress.

Collect & return


We are your alternative delivery address.

Convenient & secure


Your spare key securely kept in our key safe.

Home & office


Your cleaning done just the way you like it.

Trusted & reliable


Relax while Felix gets the job done.

Five star


Providing services for short-stay rentals.

Ask anything!


Something else you need? Just ask.

Services for


Services for


And the reason

why we do it

So our customers have more time to spend on the things they care about most. 


time is precious

our happy

customers say

"Being new to the Potts Point community, I found Hey Felix to be a fantastic source of all local information - as well as a great concierge service."
Peter Davidson
Happy Felix Customer
"Hey Felix is a genius idea. The team are super friendly and efficient and provide a brilliant and personally tailored concierge service."
Andrew Cam
Happy Felix Customer
"Hey Felix is my most trusted neighbour. They professionally handle my deliveries and online orders. Notification is prompt and service is always friendly."
Damien Woolnough
Fashion Editor
Mark Day has lived in the Potts Point and Elizabeth Bay area since 1986. I met Mark through mutual friends in the 1990s and sold his last two homes. Today, Mark’s business, Hey Felix, provides a neighbourhood concierge service to help support locals with their everyday needs.

Jason Boon

Hey Felix offers a variety of services for those working long hours or enjoying retirement for example. They manage in-home services, from spare keys to parcel deliveries to arranging a handyman or cleaner or even chaperoning clients to a medical appointment and arranging a chef and waiter for a dinner party.

Richardson & Wrench

Busy professionals working long days are driving a rise in personal concierge services, who offer to help out with everything from chilling wine in the fridge to checking on elderly relatives. The latest business in the market is Hey Felix…

The Daily Telegraph

Highly recommended suppliers

who we work with

We are always looking to work in partnership with well recommended, good value local service providers who share our dedication to ethical business practices and five star service performance. 

We're always looking for: